Shipping policy

Shipping Policy

Effective Date: July 13, 2026

At Lux Mart London, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak periods, promotions, or holidays, processing times may be slightly longer.

Shipping Destinations

We currently ship to customers in the United Kingdom, Europe, and selected international destinations.

If your country is not available at checkout, please contact us before placing your order.

Estimated Delivery Times

Estimated delivery times after dispatch:

  • United Kingdom: 2–5 business days

  • Europe: 5–10 business days

  • United States & Canada: 7–15 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of the World: 7–20 business days

Please note that delivery times are estimates and may vary depending on customs clearance, courier services, weather conditions, or other factors beyond our control.

Shipping Charges

Shipping costs are calculated automatically during checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Shipping method selected

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available).

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and local fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Lux Mart London is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Clear photographs of the damaged item and packaging

We will review your claim and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact us:

Lux Mart London

Email: luxmartglobaltraders@gmail.com

Phone: +44 7575 431306

Company: LUX MART GLOBAL TRADERS LTD

Company Registration No.: 16941507